Thank you for visiting a Roche website or interacting with us via e-mail and other social media sites.
At Roche, we understand that protecting the privacy of visitors to our websites is very important and that information about your health is particularly sensitive. That is why we have taken the necessary steps to meet worldwide data privacy requirements. We treat your “Personal Data” according to the ”Roche Directive on the Protection of Personal Data”, [CA1] and to the laws the European Union, Switzerland and other applicable local laws which regulate the storage, processing, access and transfer of personal data.
This Policy does not apply to personal information collected from offline resources and communications, except in cases where such personal information is consolidated with personal information collected by Roche online. This Policy also does not apply to third-party online resources to which Roche’s websites may link, where Roche does not control the content or the privacy practices of such resources.
We only collect personally identifiable information about you if you choose to give it to us. We do not share any of your personally identifiable information with third parties for their own marketing use unless you explicitly give us permission to do so.
Please be aware that we may use service providers and data processors or any third party working on our behalf and/or authorized by Roche. The services can include hosting and maintenance services, analysis services, e-mail messaging services, delivery services, handling of payment transactions, solvency check and address check, etc. These third parties are granted access to such personal information they require in order to be able to carry out the particular service. These third parties are contractually obliged to treat such information in the strictest confidence. It is also contractually forbidden for them to use the information in any other way than required. The necessary steps are taken to ensure that any third party companies working on our behalf protect the confidentiality of your personal information.
Where personal information is stored or processed outside of the country of collection (whether by us or any third party as outlined above), it is subject to the laws of that foreign jurisdiction, and maybe accessible to that jurisdiction’s government, courts, or law enforcement or regulatory agencies.
There are two general methods that Roche uses to collect information from you online:
Information We Get
- Personal identifiable information : You can visit our websites without providing any personal information. We may collect your personally identifiable information (such as name, address, telephone number, e-mail address or other identifying information) only when you choose to submit it to us. We may also collect health information about you that you provide by responding to our questions or surveys.
- Aggregate information : In some cases we also remove personal identifiers from data you provide to us and maintain it in aggregate form. We may combine this data with other information to produce anonymous, aggregated statistical information (e.g. number of visitors, originating domain name of the internet service provider), helpful to us in improving our products and services.
Automatically Collected Information
We can also automatically receive certain types of information whenever you interact with us on our websites and in some e-mails we may send each other. Automatic technologies and services we use may include, for example, web server logs/IP addresses, cookies, web beacons and third party application and content tools.
Web server logs/IP addresses. An IP address is a number assigned to your computer whenever you access the Internet. All computer identification on the Internet is conducted with IP addresses, which allow computers and servers to recognize and communicate with each other. Roche collects IP addresses to conduct system administration and report aggregate information to affiliates, business partners and/or vendors to conduct site analysis and website performance review.
Web Beacons. On certain web pages or e-mails, Roche may utilize a common Internet technology called a "Web beacon" (also known as an "action tag" or "clear GIF technology"). Web beacons help analyze the effectiveness of websites by measuring, for example, the number of visitors to a website or how many visitors clicked on key elements of a site.
Web beacons, cookies and other tracking technologies do not automatically obtain personally identifiable information about you. Only if you voluntarily submit personally identifiable information, such as by registering or sending e-mails, can these automatic tracking technologies be used to provide further information about your use of the websites and/or interactive e-mails to improve their usefulness to you.
Services: We may provide services based on third party applications and content tools on certain Roche websites such as Google Maps or QUARTAL FLIFE. These third parties may automatically receive certain types of information whenever you interact with us on our sites using such third party applications and tools.
You have several choices regarding your use of our websites. You could decide not to submit any personally identifiable information at all by not entering it into any forms or data fields on our websites and not using any available personalized services.
If you choose to submit personal data, you have the right to see and correct your data at any time by accessing the application.
Certain websites may ask for your permission for certain uses of your information and you can agree to or decline those uses. If you opt-in for particular services or communications, such as an e-newsletter, you will be able to unsubscribe at any time by following the instructions included in each communication. If you decide to unsubscribe from a service or communication, we will work to remove your information promptly, although we may require additional information before we can process your request.
As described above, if you wish to prevent cookies from tracking you anonymously as you navigate our websites, you can reset your browser to refuse all cookies or to indicate when a cookie is being sent.
Roche uses technology and security precautions, rules and other procedures to protect your personal information from unauthorized access, improper use, disclosure, loss or destruction. To ensure the confidentiality of your information, Roche uses also industry standard firewalls and password protection.
It is, however, your personal responsibility to ensure that the computer you are using is adequately secured and protected against malicious software, such as trojans, computer viruses and worm programs. You are aware of the fact that without adequate security measures (e.g. secure web browser configuration, up-to-date antivirus software, personal firewall software, no usage of software from dubious sources) there is a risk that the data and passwords you use to protect access to your data, could be disclosed to unauthorized third parties.
Use of Data
Roche, including the subsidiaries, divisions and groups worldwide and/or the companies appointed to distribute our products and/or to perform services on our behalf and/or authorized by Roche will use any personally identifiable information you choose to give us to comply with your requests. We will retain control of and responsibility for the use of this information. Some of this data may be stored or processed at computers located in other jurisdictions, such as the United States, whose data protection laws may differ from the jurisdiction in which you live. In such cases, we will ensure that appropriate protections are in place to require the data processor in that country to maintain protections on the data that are equivalent to those that apply in the country in which you live.
The information, which is also used for different purposes (performance management, succession decisions or development actions), will be helpful for us to better understand your needs and how we can improve our products and services. It helps us also to personalize certain communications with you about services and promotions that you might find interesting. For example, we may analyze the gender or age of visitors to our websites about a particular medication or disease state, and we may use that analysis of aggregate data internally or share it with others.
Data Sharing and Transfer
Roche shares personally identifiable data about you with various third party companies or agents doing technological maintenance or working with Roche to help fulfill business transactions, such as providing customer services, sending marketing communications about our products, services and offers. We may also share personally identifiable data with Roche company's subsidiaries and affiliates. All these companies and agents are required to comply with the terms of our privacy policies.
We may also disclose personally identifiable information for the following but not limited purposes:
a) in connection with the sale, assignment or other transfer of the business of the website to which the data relates;
b) to respond to appropriate requests of legitimate government agencies or where required by applicable laws, court orders, or government regulations; or
c) where needed for corporate audits or to investigate or respond to a complaint or security threat.
No Third-Party Direct Marketing Use. We will not sell or otherwise transfer the personally identifiable information you provide to us at our websites to any third parties for their own direct marketing use unless we provide clear notice to you and obtain your explicit consent for your data to be shared in this manner.
E-mail a Friend or Colleague. On some Roche websites, you can choose to send a link or a message to a friend or colleague referring them to a Roche website. E-mail addresses you may provide for a friend will be used to send your friend information on your behalf and will not be collected or used by Roche or other third parties for additional purposes.
Links to Other Sites
Privacy Statement for Children
Our websites are addressed to an adult audience. We do not intentionally collect any personally identifiable information from anyone known to be under the age of 13 without the prior, verifiable consent of his or her legal representative. Such legal representative has the right, upon request, to view the information provided by the child and/or to require that it be deleted.
Additional Information on Websites
If a website has particular provisions relating to privacy that differ from those stated here, those provisions will be disclosed to you on the page on which personally identifiable information is collected.
Note to Users of Business or Professional Websites
If you have a business or professional relationship with Roche, we may use information you submit on our websites, including websites intended specifically for business and professional users, to fulfill your requests and develop our business relationship with you and the entities you represent. We may also share such information with third parties acting on our behalf and/or providing us services.
How to Contact Roche
For questions or if you wish Roche to amend or delete your profile, please contact us in writing (by post), as follows:
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